If you sign up to your supplier’s and network operator’s Priority Services Register (PSR), you can get extra help and support with your energy supply.

YOU CAN SIGN UP IF YOU:

• are a pensioner
• are disabled or chronically sick
• have a long-term medical condition
• have a hearing or visual impairment
• live with a child under 5 – some suppliers and all network operators offer help in this situation

YOU CAN ALSO SIGN UP IF YOU’RE IN A VULNERABLE SITUATION, EVEN IF IT’S ONLY TEMPORARY. FOR EXAMPLE IF:

• you can’t understand your bill because of a mental health condition
• you can’t get to the shop to top up your electricity meter because of an injury
• you’ve been bereaved and want a friend to deal with your bills and meter readings

IF YOU’RE ON THE PSR, YOU COULD GET:

• protection from cold callers with a password protection scheme to keep you safe
• your pre-payment meter moved free of charge if it’s hard for you to use or read the meter
• a free quarterly meter reading if you can’t read your meter
• bills and information about supply interruptions sent to a relative, carer or friend to help you check them
• bills, meter readings and information about supply interruptions in braille, large print, audio tape, textphone or typetalk if you’re visually impaired
• advance notice if your supply is going to be interrupted
• priority support if your supply is interrupted
• alternative facilities for cooking and heating if your supply is interrupted
• extra help to use your meter or appliances
• automatic compensation if your electricity supply is interrupted
• help to understand what support you can get if your first language isn’t English