National Consumer Week (NCW) is an annual campaign which aims to raise awareness of consumer issues, rights and resources available to help people when they need it. Every year the campaign covers a different topic, and this year our theme is online marketplaces, specifically focussing on those that sell goods.
UNIVERSAL CREDIT – STATUS UPDATE
Universal Credit Full Service (UCFS) began a phased roll out in Coventry on July 11th 2018. It has now been with us for three months and over 1,000 new claims have been taken. The initial roll out primarily affected those on ‘legacy’ benefits like Jobseekers Allowance, Income Support or ESA, who were […]
Universal Credit full service roll out
Universal Credit Full Service began a phased roll out in Coventry on July 11th. This has been billed, nationally, as the biggest welfare reform in 60 years. But there have been problems with roll out elsewhere and there are likely to be problems with roll out in Coventry. Universal Credit […]
National Scams Awareness Month 2018
June is National Scams Awareness Month and Coventry Citizens Advice wants you to get involved. Over £5bn is lost to consumers each year through mass-marketed scams alone; yet only 5% of scams are reported. We want you to report your experiences. If you want to find out more about local […]
Big Energy Saving Week 2018
The week beginning January 22nd is Big Energy Saving Week. This is a national campaign aimed at supporting you to find a way to save money on your energy bills. Coventry CA will be delivering outreach sessions at the Central Library and energy issue-related question and answer sessions through facebook…and […]
How to get extra help and support with your energy
If you sign up to your supplier’s and network operator’s Priority Services Register (PSR), you can get extra help and support with your energy supply.
YOU CAN SIGN UP IF YOU:
are a pensioner
are disabled or chronically sick
have a long-term medical condition
have a hearing or visual
Meet Kate Algate, our new CEO
My passion is to help and support people, and to make society a safer and fairer place to live. I have always held Citizens Advice in high regard, quantified by personal experience of exceptional service when I needed help in the past. It doesn’t take much to see why I
Highlights of the year
Celebrating our volunteers – This year 57% of our volunteers moved into employment or education. 55 volunteers supported our Core service which helped us reach over 10,000 people with more than 26,000 issues.
21,120 hours of service were provided by volunteers over the year, which gave us over £150,000 of
Christmas Hangover/Debt
At Coventry Citizens Advice we know from years of experience that we see in increase in the demand on our service after Christmas. This is usually attached to an increase in debt with people worrying about debts, bills and not having enough money to make ends meet. According to a
Round up of Utility Projects
Utility savings across the board
The Big Difference Scheme, Power up, Energy Champion and Affordable Warmth Solutions make up our excellent Utility Projects. The aim of the Utility Team is to provide an all-round service of advice. They won’t stop at just helping you with your water or energy bills,